Shipping policy

 

Digital Products (eBooks & Downloads) Digital products are delivered instantly by email after checkout. If you do not receive your files, please contact me at renabrooks@proton.me and I will resend them.

Physical Products (Paperbacks & Hardbacks) Paperbacks and hardbacks are printed and shipped on demand. Processing times vary depending on production requirements.

Shipping Rates Shipping rates are calculated at checkout based on your location and the shipping method selected.

Delivery Times Delivery times vary by destination. International orders may take longer depending on customs and local postal services.

Damaged or Defective Items For individual orders, please report damaged or defective books within 7 days of delivery, including a photograph of the issue. Rena Brooks Books will work with the printing and fulfillment provider to resolve qualifying problems.

For bulk and institutional orders, all damage, printing defects, missing items, or fulfillment errors must be reported within 24 hours of delivery. Please refer to our Resource Room-Order & Customer Policies for complete claim requirements.