Refund policy

Refund Policy Digital products (eBooks and downloadable files) are non‑refundable once delivered, due to the nature of instant access. If you experience any issues with your download, please contact me through the Contact Me form and I will make sure you receive the files you purchased.

Print books are printed and shipped on demand. All sales are final, with no returns or exchanges for change of mind.

Customers should contact Rena Brooks Books through the Contact Me form to report damage, defects, missing items, or incorrect items. I will coordinate qualifying claims directly with the printer or shipper. Individual customers must report these issues within 7 days of receiving their order. Photographs and supporting documentation may be required, depending on the issue.

Bulk and institutional purchases are governed by our separate Resource Room-Order & Customer Policies. These sales are final, with no returns or exchanges for change of mind. Damage, defects, missing items, or incorrect items must be reported within 24 hours of receiving the order. Photographs and supporting documentation may be required, depending on the issue. I will coordinate qualifying claims directly with the printer or shipper. Please refer to the Resource Room for complete requirements.

Claim Processing and Resolution times vary depending on the nature of the issue and the printer’s or shipper’s response. An estimated resolution timeframe will be communicated when available. Customers will be informed of the outcome and any applicable replacement or refund arrangements.

If you have any questions about your order, please use the Contact Me form.

Please include the book title and a short description of the problem in your message.

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.